Our Guarantees

Market12 guarantees on time and accurate orders.Orders may be placed via our secure online ordering system anytime.

Accurate Orders Guarantee

This service guarantees that the items shipped to you are exactly what you ordered. If the products, as entered into your shopping cart, are incorrectly shipped to you, please contact us as soon as possible for assistance.Orders can be confirmed by checking your order confirmation email. Contact us if there are any discrepancies and we will take all the reasonable steps to correct any problems.

The Accurate Orders Guarantee does not apply to delays resulting from back orders or shipping service failures. We hope this guarantee ensures a great shopping experience with Market12.

Quality Guarantee

Market12 stands behind the quality of everything we sell. All Marke12 jewelry is made of jewelry alloy materials. The exact composition varies based on the item and are mostly tin, copper, antimony, and zinc. All item are lead, nickel and cadmium free. They are tested for quality and confirmation they don’t contain any materials that impact allergy suffers or those with sensitive skin.

Lifetime Quality Replacement/Exchange Guarantee

Market12 will replace any item that fails to meet the customer’s quality expectations. The customer can return the product to Market12 and another of the same item will be sent to them at no cost. A suitable replacement will be provided at the same value if the item in question is no longer available.

Jewelry Cleaning Instructions

Market12 jewelry should be cleaned only with a soft, slightly damp cloth. A non-abrasive cleansing soap can be used to remove dirt. Please do not use any types of polishes or abrasive materials.