NOTE : 10% discount for new customers & Returning customers enjoy a 20% discount.
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Frequently Asked Questions

Product Warranty
We offer a 1-year warranty covering any item with a manufacturing defect. This includes defects in materials or craftsmanship resulting from the production process. Eligible items will be replaced or refunded.
Exclusions:
The following are not covered under this warranty:

  • Normal wear and tear – including scratches, dents, fading, or other signs of regular use.
  • Damage from misuse or neglect – such as rough handling, exposure to harsh chemicals (e.g., perfumes or cleaning products), or improper storage.
  • Loss of stones due to damage or wear and tear.
  • Unauthorized repairs or alterations – any work done by a jeweler or service provider other than Market12.

All Market12 jewelry is crafted from high-quality jewelry alloy materials. The exact composition may vary by design but typically includes tin, copper, antimony, and zinc. Every piece is guaranteed to be free from lead, nickel, and cadmium.

At Market12, we want you to love every piece you purchase—whether it's earrings, a necklace, or a complete set. That’s why we offer a 60-day return policy from the original invoice date.

  • New, unused items can be returned for a full refund or exchange.
  • Used or worn items returned within 60 days are eligible for an exchange or full store credit.
  • Returns made after 60 days may still qualify for store credit, at the discretion of Market12.

Please note that shipping charges are non-refundable, and a high number of used returns over a 12-month period may affect your eligibility for future exchanges or credit.

You’ll receive an email notification once your order has been shipped. This email will include tracking details so you can follow your delivery. Whether you’ve ordered earrings, a necklace, or a matching set, you’ll be able to track your package every step of the way.

For any changes to your order—whether it's for earrings, necklaces, or jewelry sets—please contact us at kathleen@mymarket12.com. We'll be happy to assist you with your request.

It's best to avoid wearing your jewelry while showering, swimming, or using products like lotions or perfumes. Although our jewelry is made to last, exposure to water and chemicals can lead to tarnishing or wear over time.

Our jewelry is designed for style and durability, but like most fashion pieces, it may naturally fade or age over time—especially if exposed to sunlight, chemicals, moisture, or other reactive substances. To keep your jewelry looking its best, we recommend storing it properly and avoiding contact with harsh elements.

If the product appears on our website, it means it is currently in stock. Visit mymarket12.com to explore our collection.

Market12 is the exclusive North American distributor for Perlkonig jewelry, a brand based in Germany. Market12 itself is headquartered in Wilmington, NC.

There is no minimum order amount required to make a purchase. You can order any items you like.

We provide a 10% discount for new customers who register on Market12.com. Returning customers enjoy a 20% discount.

We are currently unable to create custom designs. Our jewelry is imported from the German company Perlkonig, which handles all design and production.

All orders will be processed and shipped within 2–4 business days.

We ship to any location within the contiguous 48 states. Shipping to other US states and Canada can be arranged for an additional fee.

We accept all credit cards for payment

Market12
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